Effective Date: [1/1/2024]

At SumacoSardines.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund and Returns Policy to understand your options.

1. Returns

We accept returns under the following conditions:

  • The item must be unused, unopened, and in its original packaging.
  • You must provide proof of purchase (e.g., order confirmation or receipt).
  • Returns must be initiated within 14 days of receiving your order.

To initiate a return, please contact our Customer Support team at [email protected]. Once your return is approved, we will provide you with detailed instructions.

Note: Customers are responsible for return shipping costs unless the item was defective or damaged during shipping.

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within 7–10 business days to your original payment method.

Refunds are issued under the following circumstances:

  • Damaged or defective items.
  • Incorrect items shipped due to our error.
  • Canceled orders (if canceled before shipment).

Non-refundable items include:

  • Products that have been opened or used.
  • Items purchased on clearance or as part of a final sale.

3. Damaged or Defective Products

If your order arrives damaged or defective, please notify us within 7 days of delivery by emailing info@sumacosardines.com. Include photos of the damaged item and packaging for faster processing.

We will provide a replacement or issue a full refund, including shipping costs, for damaged or defective items.

4. Exchanges

We do not offer direct exchanges. If you would like a different product, please return the item for a refund and place a new order.

5. Contact Us

If you have any questions about this Refund and Returns Policy, feel free to reach out to us:

We are committed to ensuring your experience with Sumaco Sardines is a positive one. Thank you for choosing SumacoSardines.com!